Shop Policies

RETURNS/REFUNDS/CANCELATIONS

There are no refunds and/or returns on all items. Orders will not be cancelled once they are placed. 

READY TO SHIP (RTS) ITEMS

Ready to ship tumblers have a processing time of up to 7 business days. Business days do not include weekends or holidays. Processing time does not include the time the order takes during the actual shipping time.

MADE TO ORDER (MTO) ITEMS

Made to order tumblers are exactly that: made to order. All tumblers that are not listed as ready to ship (RTS) may have up to a 8-week processing time until shipped.

All other made to order items will have the processing time included in the item description. 

PROCESSING TIME WILL BE BASED ON THE ITEM IN YOUR ORDER THAT HAS THE LONGEST TURNAROUND TIME. Example: If you order a ready to ship tumbler and a made to order tumbler within the same order, the RTS tumbler has a turnaround time of up to 7 business days and the MTO tumbler has a 8-week turnaround time, your order’s turnaround time (processing time) will be up to 8 weeks.

CUSTOMIZATIONS

When placing your order, if you are looking to have any type of customizations completed, you must first discuss this with me. If you put any type of customizations in the notes at checkout without discussing the customizations with me prior, they will not be honored, and you will not be refunded. You will receive the design pictured in the product that you ordered. Changes can cause confusion and be overlooked since many tumblers are pre-prepped.

 

ADDRESS CHANGE

Once an order is placed, I cannot change the shipping address. Be sure to double check that all of your information is correct prior to checking out.

ORDER CHANGE & ADD-ONS

Once your order is placed, you cannot add-on or change your order. This includes any type of personalization. Please double check all of your order information prior to checking out to ensure it is all correct.

TUMBLER INFORMATION

All tumblers will come with a lid. At times your tumbler will come with a hard plastic reusable straw. All tumblers can be used to keep drinks cold or hot. All tumblers are handcrafted.  While I have spent years perfecting my process, please keep in mind that each tumbler is handmade; no two will ever be alike and slight imperfections may occur. All tumblers are made with high quality materials to include epoxy, glitter, double wall stainless steel tumblers, etc.

TUMBLER CARE INFORMATION

DO NOT PUT IN THE MICROWAVE. DO NOT PUT IN THE DISHWASHER. HAND WASH YOUR TUMBLERS ONLY. DO NOT SOAK. DO NOT DROP. HANDLE WITH CARE. DO NOT USE ABRASIVE CHEMICALS. DO NOT LEAVE IN EXTREME HEAT.

RUSH ORDERS

We do not provide any “rush” services. All orders are completed in the order they were received.

EMAIL INQUIRIES

Questions and order inquiries can be sent to casi.creates.va@gmail.com. Email responses for legitimate questions will receive a response within 24-48 business hours.

SHIPPING

All orders are shipped through USPS. Once your order ships, you will receive your tracking information via the email you made the order with. I am not responsible for any delays in shipping. Once your order ships, I cannot provide you any information about where your tumbler is as I do not control USPS. Please understand that shipping delays are more frequent during holiday seasons.

 

 

PRIVACY POLICY

Your privacy is critically important to us. It is our policy to respect your privacy regarding any information we may collect while operating our website. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. At no time, will any information provided or shared to any third party. 

SHOP POLICY AGREEMENT

You are agreeing to all shop policies upon making a purchase. Once a purchase is made, that is your confirmation and agreement that you have read and understood all of the shop policies.

I RESERVE THE RIGHT TO CANCEL AND/OR REFUND AN ORDER AT ANY POINT IN TIME. I HAVE THE RIGHT TO REFUSE SERVICE AT ANY POINT IN TIME FOR ANY REASON.

If you have any questions on any of the policies or products, please reach out to me. As always, I appreciate your support more than you will ever know. 

XOXO, Casi